Terms & Conditions

1. Introduction

These Terms & Conditions govern your use of idpix.com.au and any services provided by IDPIX. By booking a service with us, you agree to be bound by these terms.

2. Services

IDPIX provides mobile passport and ID photo services strictly within the Sydney metropolitan region. We reserve the right to decline service to locations outside our specified coverage area or if the location is deemed unsafe or inaccessible.

3. Booking & Payment

We value transparency in our pricing:

• Full price is displayed at checkout before you confirm your booking.
• Travel fees may apply for locations on the outer edges of our service area.
• Payment is required at or before the booking time to secure your slot.

4. Compliance Guarantee

We guarantee that your photos will meet the official requirements of the Australian Passport Office (or the specific consulate requested). In the unlikely event your photo is rejected due to a technical error on our part, we will return to retake and reprint it free of charge.

5. Cancellations

We understand plans change, but late cancellations affect our mobile schedule:

• Cancellations made within 24 hours of the appointment time may incur a cancellation fee.
• No-show bookings (where the client is not at the location) are non-refundable.

6. Liability

While we ensure the photo meets all regulations, IDPIX is not responsible for application delays caused by government agencies, processing times, or postal services.

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of IDPIX and may not be copied, reproduced, or distributed without permission.

8. Changes to Terms

We may update these terms at any time to reflect changes in our service or legal requirements. Continued use of our site constitutes acceptance of the revised terms.